Shipping & Returns

 

Shipping

Depending on the item(s) you purchase on McFigures.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

48 Contiguous United States
  • Standard Ground, normally 3-8 business days Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

  • Third Day, normally 3 business days Most items may be shipped to the 48 contiguous United States via Third Day service. You can expect your order to arrive within 3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
  • Overnight, normally 1 business day Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Canada
  • Standard Ground to Canada, normally 4-10 business days Most items may be shipped to Canada via Standard Ground service provided by UPS. You can expect your order to arrive within 4-10 full business days. Business days are Monday-Friday, excluding federal holidays within the United States and Canada. Any order being shipped to a destination in Canada is subject to import duties and taxes that are levied and collected upon delivery. When placing an order on this website, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you. You should contact your local customs office for further information.

Alaska or Hawaii
  • Third Day, normally 3 business days Most items may be shipped to Alaska or Hawaii via Third Day service. You can expect your order to arrive within 3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
P.O. Boxes
  • USPS Priority Delivery, normally 3-8 business days Most items may be shipped to P.O. Boxes within the 48 contiguous United States via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.

P.O. Boxes in Alaska or Hawaii
  • USPS Priority Delivery, normally 3-8 business days Most items may be shipped to P.O. Boxes in Alaska or Hawaii via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.
Military APO / FPO Addresses
  • USPS Priority Delivery, normally 3-8 business days Most items may be shipped to military APO / FPO addresses via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.
P.O. Boxes in the U.S. Territories, including the U.S. Virgin Islands and Puerto Rico
  • USPS Priority Delivery, normally 3-8 business days Most items may be shipped to P.O. Boxes in the U.S. Territories via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.
U.S. Territories, including the U.S. Virgin Islands and Puerto Rico
  • USPS Priority Delivery, normally 3-8 business days Most items may be shipped to the U.S. Territories via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.

Returns and Exchanges

10-DAY RETURN/EXCHANGE POLICY FOR PRODUCT PURCHASED ON McFigures TOYS E-COMMERCE (PRODUCT GUARANTEE)

McFigures Toys e-Commerce guarantees your complete satisfaction with every figure you buy directly through our online store, within 10 days of original purchase.

Returns and Exchanges General Information

If you are not completely satisfied with your McFigures Toys e-Commerce online purchase, you may return your purchase for replacement or refund of the purchase price (in U.S. dollars), within 10 days of receipt of the item.

If an item is being returned the purchaser will be responsible for all shipping charges, including charges for returning item(s) to us. Refunds will be for the purchase price minus any applicable shipping charges.

Products must be returned in original packaging and in the same condition in which they were received. In other words, the item must be returned intact with figures, accessories, bases, original packaging and outer shipment box. WE STRONGLY SUGGEST THAT YOU CAREFULLY OPEN AND INSPECT ALL MERCHANDISE UPON RECEIPT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.

Returned items that arrive at the McFigures Toys e-commerce warehouse with excessive damage due to improper return packaging will be assessed a damage fee of up to 20% of the product's price.

Condition of Packaging

McFigures Toys' e-commerce does NOT guarantee mint condition packaging for non-exclusive toys. McFigures Toys e-commerce ships the same quality product that can be found in retail stores. We cannot be responsible for minor creases, scratches, dents, or other superficial imperfections to the packaging. If you desire "mint" packaging, you should purchase our products through a retailer where the product can be inspected before buying. If you believe your figure was damaged during shipping, please review our return policy, above.

Mint condition packaging is NOT guaranteed for non-exclusive figures.

Returns On McFarlane Items Not Purchased From McFigures Toys E-Commerce

We do not accept returns or exchanges for product purchased at other retailers -- you must return the product to the place of purchase.

Returns Due To McFigures Toys E-Commerce Error

McFigures Toys e-Commerce will pay for return shipping costs if an exchange or return is the result of an error on our part, i.e., defective/damaged items or an error in filling an order.


Refunds On Product From Other Retailers

We do not accept returns or exchanges for product purchased at other retailers -- you must return the product to the place of purchase. 


Replacement Of Damaged/Returned Items

Due to the limited-edition nature of McFarlane products, we cannot guarantee that all items can be replaced at the time of return, or that damaged specific limited-edition numbers can be replaced with the same number. In that event, we will offer a full refund of the purchase price (in U.S. dollars).

Returns On International Orders

International returns due to damaged or defective merchandise purchased from McFarlane Toys e-commerce will be handled on a case-by-case basis. Please EMAIL US for further assistance.


Credit Card Transactions and Refunds

McFigures Toys e-Commerce will charge your credit card for your order when the order is shipped to you.


Online Store/Credit Card Security

Our online store is secure. For more information on our Web site's security, please read our privacy policy.

PLEASE NOTE: For fraud protection, the credit card provided in the user account for all online transactions must belong to the user account holder.

Credit Card Refunds

In the event that a credit card refund is required, McFigures Toys e-Commerce will credit the original purchase price in U.S. dollars (plus shipping, when appropriate) to the original customer's registered credit card.
McFigures Toys e-Commerce will credit a customer's banking institution within 1 to 2 business days of receiving the returned merchandise at our warehouse, during normal business hours, Monday-Friday 9:30am-4:00pm EST.

Credit card companies may sometimes take an additional 7 to 21 days to reflect a credit to a customer's account. If McFigures Toys e-Commerce has confirmed a refund to your credit card account but the credited amount has not registered in the account, we recommend contacting your credit card company directly for more information.

Additional Fees Due To Inaccurate Shipping Address Information Or Late Cancellation

It is the customer's responsibility to maintain up-to-date billing information for their online accounts, including all pre-orders and waiting list orders. The customer is also responsible for canceling all unwanted orders or waiting list reservations before those orders are shipped from our warehouse.

The customer will be responsible for any and ALL shipping and return shipping costs for any packages shipped incorrectly due to late cancellation of the order, or incorrect shipping information.

If your order is returned to our warehouse due to incorrect shipping information and you wish it to be re-shipped to you, you will be responsible for any additional nal shipping fees. If the order can be rerouted in transit to the correct address, you will be responsible for a re-direct fee of $10 per order, which is the amount our shipping company charges us. Any shipment requiring a signature upon receipt cannot be rerouted once in transit. PLEASE NOTE: Rerouting services are not available on deliveries outside of the United States.

Overdraft/Over-Limit Fees and Exchange Rates

McFigures Toys e-Commerce is not responsible for any overdraft or over-limit fees that may result on a customer's credit card account due to delayed, misdirected or returned "Item Arrival" or "Processing Notification" emails.

McFigures Toys e-Commerce will not refund any differences in exchange rates from date of original purchase to the time of refund, nor shall we be responsible for reimbursing any conversion fees charged to the customer by their banking institution.

Updating Your Address Information

It is essential that you provide us with your correct email address for all orders. Prior to pre-order items being made available for order, we will contact you via email through our e-newsletter. This e-newsletter announces items scheduled to arrive within 30 days, as well as those scheduled to ship during that current week. These advance notifications should give pre-order customers sufficient time to update any order information online prior to shipment. If your order is in the process of being charged and shipped, our online store may block you from updating your account information, and may display a message to contact us immediately. You may make any necessary updates by calling (574) 595-7102 or by emailing us. McFigures Toys e-Commerce will not be responsible for any fees accrued from orders shipped incorrectly due to outdated or incorrect shipping information.